Terms & Conditions

Effective Date: October 16, 2025
Vulcan Labs Sdn. Bhd.
202501016609 (1618023-A)

1. Acceptance of Terms

By creating an account or using Ringit ("Service"), you agree to these Terms & Conditions ("Terms"). If you do not agree, you must not use the Service.

2. The Service

Ringit is a software-as-a-service platform providing invoicing, compliance, and business management tools. Ringit acts as an intermediary to submit e-Invoices to Lembaga Hasil Dalam Negeri Malaysia (LHDN) on behalf of subscribed users.

3. User Responsibilities

  • Accuracy of Data: You are solely responsible for the accuracy, completeness, and legality of all invoice and customer information you submit.
  • Compliance: You must comply with all applicable laws, including LHDN e-Invoice requirements and the Personal Data Protection Act 2010 ("PDPA").
  • Access Control: You must maintain confidentiality of your login credentials and are responsible for all actions under your account.

4. Ringit Responsibilities

  • Transmission: Ringit ensures proper transmission of invoices to LHDN but is not responsible for rejection, penalties, or disputes caused by inaccurate user data.
  • Retention: Ringit retains approved invoice records for at least seven (7) years as required by Malaysian law.
  • Security: Ringit uses industry-standard measures including encryption, backups, audit logs, and role-based access.

5. Subscriptions & Payments

  • Plans: Subscription tiers (Basic, Plus, Pro) are described on our website.
  • Billing: Fees are charged in Malaysian Ringgit (MYR) via authorized payment providers.
  • Renewals: Plans renew automatically unless cancelled before the renewal date.
  • Refunds: Payments are non-refundable except where required by law.

6. Intellectual Property

All intellectual property in Ringit remains the property of Vulcan Labs Sdn. Bhd. Users may not copy, reverse engineer, or misuse the Service.

7. Data & Privacy

Your use of Ringit is subject to our Privacy Policy. By using Ringit, you consent to the processing and transmission of your data to LHDN and other service providers as required to operate the Service.

8. Sector-Specific Disclaimers & Addenda

By selecting your business type during onboarding, you also agree to the following, where applicable:

  • Healthcare (Doctors, Dentists): Ringit is not a medical records system and is not responsible for medical accuracy, treatment outcomes, or compliance with medical recordkeeping laws. You must ensure PDPA compliance for sensitive personal health data.
  • Tutors/Education: If you invoice minors, you confirm that you have obtained parental/guardian consent before storing any personal data. Ringit is not responsible for educational quality or outcomes.
  • Personal Trainers, Coaches: Ringit is not responsible for injuries, fitness outcomes, or representations made in your services.
  • Beauty/Lash Techs: Ringit is not responsible for allergic reactions, service outcomes, or disputes over results. You must obtain your own service waivers from clients.

9. Indemnity

You agree to indemnify and hold harmless Vulcan Labs Sdn. Bhd., its directors, and employees against claims, damages, or penalties arising from:

  • Inaccurate or unlawful data you submit;
  • Misuse of the Service;
  • Your breach of these Terms or applicable laws.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Ringit is not liable for indirect, incidental, or consequential damages.
  • Ringit's total liability shall not exceed the subscription fees paid by you in the twelve (12) months preceding a claim.

11. Termination

  • Ringit may suspend or terminate accounts for breach, misuse, or non-payment.
  • You may cancel anytime. Invoice records may be retained as legally required.

12. Governing Law & Dispute Resolution

These Terms are governed by Malaysian law. Disputes shall be resolved exclusively in the courts of Malaysia.